FAQs

1. How to track my Joedoo order?

Here are some ways for you to track your Joedoo order:
Option 1:
 - Go to "Track order" page on the Joedoo website.
- Enter your order number and email address in the provided fields.
- Click on the "Track" button to view the status of your order.

Option 2:
- Sign in to your account. 
- Access "My Purchases" tab to see all your placed orders with us.
- Find the order you want to track and click on the "View your order" button.
- A tracking page will open with the shipping carrier and tracking number for your order.
- You can then click on the tracking number to view the current status of your package.

Option 3:
You can also track your Joedoo order through the tracking link provided in your order confirmation email. Simply click on the Manage or Track order button at the email footer to view the real-time status of your order.

Option 4:
Find tracking links directly on the fulfillment email we sent when your order was shipped.

If you can't track your order, please recheck your Email and your Order ID or contact us to get support.

2. Why has my order tracking status not been updated? What should I do?

Tracking information may not be updated immediately for some reasons, such as:

- The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website's updates.

 - The package may not be scanned until it reaches the regional hub near the destination.

 - The package is in transit between the origin and the destination country. Once the package leaves the origin country, the tracking information will not be updated until it reaches the destination country.

We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.

3. What does the total price include?

Your total payment = product prices + shipping fee + tax (if any)
Note:
- The Discount code only applies to the item subtotal, not the total price.
- The shipping fee is calculated based on the shipping method, item weight, and the shipping destination. 
- Tax is only required in some countries; the detailed explanation can be found in the question below. To get more details about Tax, please visit  Tax - Frequently asked questions
- The shipping fee and tax will be added on the checkout page after you provide your shipping address. We suggest you carefully review the pricing and shipping details during the checkout process before placing your order.

4. Will I be charged with customs and taxes?

It depends on your shipping address because Tax and customs fees are regulated by the destination countries. Currently, the VAT is applied to some European countries and Canada.

- Regarding Tax: prices displayed on our website have not yet included taxes, but you will be informed of the exact tax rate during checkout before you complete the order. The standard VAT rate in the EU is in the range of 16 – 27%. In Canada, the tax rate you will be charged depends on your province. Check more details about the tax amount here.

- Regarding Customs fee: This fee is only applied in certain countries. We cannot include it when you check out as it is managed and charged by the Customs at entry into your country. Your country's Customs department will inform you if there is a charge.













5. How to get a Joedoo discount code?

- Subscribe to our website to get 10% off and get the marketing email with the promotion code 
Note: The email including this code might take 15 to 20 minutes to reach your mailbox due to the high volume of requests. Please wait and recheck all your mailboxes even the spam folder before placing your order.

- Email us at support@joedoo.com if you don't receive the email after waiting

6. Can I change shipping address OR cancel the order after placing an order?

As we noted on the cancellation policy, if you change your mind about your purchase OR edit the shipping address, please contact us at support@joedoo.com within 2 hours of placing your order. We will try our best to cancel or modify it before it ships.

After 2 hours, orders are locked for processing and cannot be canceled or modified.

Once an order has shipped, we do not accept returns or refunds for a change of mind.

7. Can I return my order from Joedoo?

At present, we do not have any specific policies in place for returning items. If you have received a defective item and require a refund or replacement, there is no need to return the item to us.

Simply get in touch with our customer support team at support@joedoo.com and provide the detailed information. We will recheck and get back to you with a proper solution. 

8.Can I use multiple addresses on one order?

Unfortunately, each order will be shipped to only 1 shipping address. If you want your items shipped to different addresses, you will need to place separate orders for each address.

9. Can I include a receipt on my package?

Do not worry, the receipt is not printed or attached to your package. You can send the item to your beloved customer's shipping address directly if you want. 

10. Where does Joedoo ship from?

We are a US-based company operating with several fulfillment centers around the world. We have warehouses in some European countries, the United States, the United Kingdom, Australia, China, and Canada.

All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.

11. Can I use expedited shipping?

Currently, we only have a standard shipping method. We will update the expedited shipping method in the near future. 

12. Why are my items shipped separately?

If your order has multiple items, they may be separated into different shipments during the manufacturing process, which results in separate deliveries. However, you can be confident that you will only be charged one shipping fee.

You will be notified when each shipment is dispatched, so you can keep track of the delivery process. If one of the packages does not arrive within 5-7 business days of the first package, please don't hesitate to contact our support team for further assistance.

13. Can I use multiple addresses on one order?

Unfortunately, each order will be shipped to only 1 shipping address. If you want your items shipped to different addresses, you will need to place separate orders for each address.

14. Why did I receive a "Verify your Joedoo account" email?

If you have recently made a purchase as a guest without creating an account or have not used your Joedoo account for an extended period of time, our system will automatically create an account for you and send a verification email to the email address associated with your purchase. This account will not have a password until you complete the verification process, which is why you received the email.

Once you have successfully verified your email address, you can set up a new password by using the "Forgot Password" option to log in. Having a Joedoo account comes with many benefits, including exclusive discounts and promotions.